Illinois State University
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** We understand you may have ordered your transcript more than a week ago, and due to our technical issue, you may still be waiting on the delivery of your transcript. Please be assured we are doing our best to process all requests as quickly as possible. The most efficient way to get your transcript delivered is by emailing or calling (309)438-2188 and simply providing your name, University ID, and Transcript Order Number. You will receive an email when your transcript request has been processed. **

UPDATE 7/12/2019: The electronic pdf transcript delivery option is now available on the National Student Clearinghouse site, and we are again processing all transcript requests. We are still processing older transcript requests submitted over the last several weeks. Your continued patience and understanding is very much appreciated. Please contact the Registrar Service Center with questions and have your Transcript Order Number handy.

UPDATE 6/27/19: A resolution is in place and all transcript orders except those for electronic delivery are currently being processed and will be mailed or available for pick-up as requested over the next several days. Please continue to expect a delay for the electronic PDF orders placed between 5/22/19 and 6/5/19. The electronic delivery option remains unavailable at this time as well. We appreciate your continued patience and understanding. Contact the ISU Registrar Service Center at (309)438-2188 with questions.

6/05/19: Due to a technical issue, delivery of all transcript orders placed with the Clearinghouse is delayed. We are working on a resolution, but we currently don't have a day or time as to when it will be resolved. Transcript orders that were placed previously are still in our system and will be processed as soon as we are able. If you were notified that your electronic transcript was sent but it was not received, we will process it as soon as we are able. Know that we are working diligently to resolve this issue, and we appreciate your patience in the meantime. If you have any questions, please contact the ISU Registrar Service Center at (309)438-2188.

  • Transcripts are not available for immediate pick-up. To ensure the accuracy of your transcript, please allow five (5) business days for your transcript request to be processed. Once processed, your transcript will be mailed or available for pick-up as indicated on your transcript order.
    • Transcripts requested for pick-up in 107 Moulton Hall will be available for 30 days. If your transcript is not picked up within 30 days, it will be destroyed.
  • Requests for expedited (overnight) transcripts are processed the same business day if the order is received by 3:00 PM CST and as long as there is no hold on your record. UPS does not deliver on weekends and holidays and does not deliver to PO Boxes.
  • Requests for Electronic PDF transcripts are usually processed within two (2) business days as long as there is no hold on your record.
    • Electronic transcripts are NOT available to students who attended ISU prior to spring 1987 or who attended Mennonite College of Nursing in Bloomington, IL prior to July 1, 1999.
    • To retrieve and view the electronic transcript PDF,
      • Adobe Reader 9.0 or higher is required and must be set as your default PDF Viewer.
      • Chrome users must also enable PDF Viewer at chrome://plugins
    • Note: Electronic transcript PDFs will expire after 30 days of receiving the link and password emails from the Clearinghouse. Be sure to open your electronic transcript PDF upon receipt.
    • Verify that the receiving school/organization/individual will accept electronic transcripts and is aware of the expiration. Your electronic PDF transcript becomes unofficial if you print or forward it to another recipient.
    • Be sure to enter an accurate email address for the recipient. We cannot change the email address and resend the transcript; you will need to place a new order.
    • Contact Clearinghouse Customer Service at (703)742-4200 for assistance with viewing your transcript.
  • Educator transcripts being ordered for ISBE: During the order process, select Employer or Other as the recipient and enter ISBE. In the Enter other required instructions space, include the following text: IEIN # is (your personal IEIN number). If sending your transcript electronically, enter the email address: If sending your transcript via mail, enter the mailing address: 100 N. 1st, Springfield, IL 62777. You can also visit Cecilia J. Lauby Teacher Education Center for further information about ordering transcripts for educational licensure.
  • Study Abroad participants: Please note that an itemized list of the courses you take abroad will not be listed on your ISU transcript, but rather, hours and grade points earned at the host institution. If you believe you will need a transcript showing those individual courses in the future for job applications or graduate school, we highly encourage you to request an extra official copy of your transcript from your host institution for your own records prior to departing from your program.
  • If you are a former study abroad participant ordering your ISU transcript, and you need the itemized list of courses, please request in the Special Instructions that your individual study abroad courses be included with your transcript.
  • Teacher Education majors may have particular reason to request this additional documentation, as a detailed transcript may be required by a district as part of the application process.

Questions about the status of your transcript request? Please include your UID, name, and online transcript order ID number in your email to


There is a $10 fee per official Illinois State University transcript (Illinois State University does not have unofficial transcripts).  We cannot accept telephone requests. Transcript requests are generally processed within five business days. Transcript requests will not be processed on days that the University is closed –weekends, holidays and the week between Christmas Eve and New Year's Day.

Please note: If you have a financial obligation with the University, we will not be able to fulfill your request. If you have a financial obligation and are currently enrolled, please contact Student Accounts at (309) 438-5643. If you have a financial obligation and are not currently enrolled please contact Illinois State University Collection Services at (309) 438-3347 before you submit a request.

Transcript questions should be directed to the Office of the University Registrar at 309-438-2188. If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law for obtaining your transcript, please contact the transcript coordinator, Office of the University Registrar at 309-438-8499.

Transcripts may be requested in the following ways:


Illinois State University has authorized the National Student Clearinghouse to provide transcript ordering via the Web. You can order your transcripts by using any major credit card. Your card will be charged after your order has been completed. There is a $2.25 online processing fee per mailing address in addition to the $10 fee effective July 1st, 2017 per Illinois State University transcript.

  1. Login to the Clearinghouse secure site.
  2. The site will walk you through placing your order, including delivery options and fees. Order updates will be emailed to you. You can also check order status or history online.
  3. If you need help or have questions regarding the Clearinghouse’s online transcript ordering, please contact Registrar Service Center at (309) 438-2188 or

NOTE: Please be advised that we are unable to accept faxed orders for transcripts nor can we fax transcripts to recipients.

In Person

Official Transcripts may be requested by visiting the Registrar Service Center, 107 Moulton Hall, between 8 a.m. and 4:30 p.m. Monday through Friday. A $10 fee is required per transcript; payment can only be made by credit or debit card. Cash, check, or money order payments must be made first at the Student Accounts Office on the corner of Dry Grove and Kingsley Streets. The receipt should then accompany the transcript request submitted at the Registrar Service Center. A photo ID is required. To ensure the accuracy of your transcript, please allow two (2) business days for the transcript request to be processed and mailed or available for pick up as indicated on your request.

If you need another individual to pick up your transcript for you, you will first need to submit a request for your transcript. You must then complete the Transcript Authorization Form allowing Illinois State University to release your transcript to that individual. The individual must bring the Transcript Authorization Form along with a photo ID to the Registrar Service Center to pick up the transcript.

Request for Official Name Change

Due to the danger of identity theft, persons who wish to change their first, middle or last names on their transcripts must provide a copy of a marriage license, a court order or a dissolution decree certifying their name change. Please mail or fax a copy of one of these documents before ordering a transcript to: Illinois State University, Registrar Service Center, Campus Box 2202, Normal, IL 61790-2202; Fax: (309) 438-8652. Please be sure to sign this request. Without your signature, we cannot process your name change. We cannot accept a copy of your current driver’s license or social security card as proof of name change.

Diploma Information

Learn more about when you can expect your diploma and where to go to order a new one.

Updating Your Information

Need to update your personal information? Check out who you need to contact.

Course Descriptions

Current and archived versions of the graduate and undergraduate catalogs can be found at

If the course description or catalog year you require is not available online, please contact the Registrar Service Center at (309) 438-2188 or for assistance.

Illinois State University

Office of the University Registrar
Normal, IL 61790-2202

Phone: (309) 438-2188

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